Terms & Conditions
1. General
1.1. These terms and conditions set out the basis on which you can use our website and place orders for items from Blue Sky Printing. By ordering goods from Blue Sky Printing you are deemed to have understood and accepted these terms. The supplier of the goods featured is Blue Sky Printing.
1.2 When placing an order with us, although we may have taken payment for your order, we may not actually accept the order. Its only once we review your order and check its okay that we will accept it.
2. Image Cropping and Gallery Wrapping
2.1. To fit your photo onto the specified canvas size we will often have to crop the original photo. We will do this with the utmost sensitivity to retain the original feel of the image but we will not be held responsible for cropping out any part of the image. If there are specific parts of the photo that you would like to keep on the front of the canvas you should let us know in advance.
2.2. Gallery wrapping is also a popular choice but to “wrap” the image the photo must be enlarged to cover the edges of the frame. Our frames have a depth of 18mm and we therefore have to enlarge your image by 38mm in length and width to cover these edges. Sometimes this will lead to an important part of your photo ending up on the side of the canvas (for example part of a face, an eye, or a large part of a head). In these circumstances we reserve the right to not gallery wrap your image but will print the photo on the front of the canvas and use a white edge wrap instead. If you have ordered multiple canvases we will print all in the same style for consistency. This retains the best overall feel from your photos.
2.3. For images that do not fit our standard frames sizes it may be necessary to amend your order and have white space either at the top and bottom or each side of the print. To avoid this please consider selecting a custom size frame or contact us prior to ordering.
2.4 When you email us an image, we will take this image and as standard, fit it best to the frame with a gallery wrap. This ensures that we can process orders in an efficient manner.Customers must also be aware that when applying a frame upgrade, more of the image will be wrapped around the sides of the canvas than the preview may have presented.
2.5 Unless otherwsie notified from you in advance, we will use normal colour settings, gallery wrap your image and post it out. Under no circumstances will we be held liablile for any issues whereby we have wrapped an image, with part or some of the important features being wrapped on the edge which you are not happy with.
2.6 We will do our upmost to crop and position your image as you have specified when uploading online, but we may have to change things in order to get your image to fit on the ratios our canvases are printed around. We do not offer an exact match service, this may mean we have to crop, align or slightly widden or narrow your image in order for it to fit our templates. Please be aware the online image you see is mearly a preview.
3. Colour & Image Quality
3.1. Whilst we try our very best to colour match every photo we cannot be held responsible for exact colour matching requirements. Colours may appear differently on your computer screen than ours (due to contrast, hue settings on your monitor) and we will not accept returns for colour related issues.
3.2. All orders placed are automatically sent to print, for this reason we are not able to replace/refund any order where a customer is not satisfied with the print quality of their image. The printers print high quality, but if given a low quality image it can only print at the low quality. The customer is fully responsilble for the image supplied, we will assume that you own the copyright of this image and also are aware of its resolution. We wil not accept returns on an image being of not high enough quality, its down to you to check this.
4. Delivery, Title and Risk
4.1. Blue Sky Printing shall use reasonable endeavours to despatch goods by the date agreed with the customer, but does not accept liability for failure to deliver within the stated time where this is caused by circumstances beyond our reasonable control, such as delays caused by delivery companies or manufacturer lead times.
4.2. Blue Sky Printing does not accept liability for shortages or damage to deliveries unless the Customer notifies us of the shortage or damage in writing within 48 hours of receipt of the delivery. Please ensure that all packages are checked for any signs of damage before signing for your consignment. We will not be liable for replacing or refunding any damaged items that have not been checked before accepting the consignment(s). If a consignment is found to be damaged please sign for the consignment as damaged.
4.3. Business Customers are required to be able to accept the goods when they are ready for delivery within Normal Working Hours.
4.4. Delivery is deemed to take place when the goods are delivered to the Customer’s nominated address, whereupon the risks of loss, breakage and all damage and all other risks shall pass to the Customer.
4.5. Title in the goods does not pass to the Customer until payment is received in full.
4.6. If the Customer cannot accept delivery for any reason, Blue Sky Printing reserves the right to:
4.6.1. store and insure the goods at the Customer’s expense and risk or
4.6.2. re-arrange delivery provided that Blue Sky Printing may charge the Customer for the additional delivery costs incurred.
4.7. It is the responsibility of the Customer to ensure that the number of packages delivered corresponds with the number stated on the delivery note. Where a discrepancy occurs or where there is evident damage to the packaging, this should be noted on the Proof of Delivery. We shall not be liable for discrepancies or damage evident on delivery where the Customer accepts delivery.
4.8. Delivery of goods can take up to 28 days.
4.9. Blue Sky Printing will endeavour to ensure that goods are delivered on the date stated in the selected delivery method at the time of purchase however Blue Sky Printing cannot be held responsible for delays caused via couriers and consequently are not obliged to refund delivery or order charges in these cases.
5. Returns & Cancellation
5.1. Blue Sky Printing is committed to providing our customers with the highest quality products and service. However, on rare occasions, products may be found to be faulty or defective. In such cases we offer the returns or exchange facilities described below.
5.2. Please note that due to the personalised, bespoke nature of our “Photo Canvas” and “Photo Poster” items the right to cancel under the Consumer Protection (Distance Selling) Regulations 2000 does not apply to these products. For more information please see section 13 (Exceptions to the right to cancel) in the Consumer Protection act.
5.3. Returns for refund can only be made on stock items, Blue Sky Printing cannot refund any “made to order” items. If a made to order product is found to be defective upon return and inspection an exchange will be sent at no extra cost.
6. Your Responsibility
6.1. It is the customers responsibility to ensure that their contact details are kept up to date and that any issues raised are responded to in a timely fashion. Examples of this include, but are not limited to Size, Colour and Image Quality. In these circumstances Blue Sky Printing will attempt to contact the customer, if there has been no response by the dispatch date Blue Sky Printing will complete the order according to the original specifications. Blue Sky Printing cannot be held responsible for any issues raised or responded to after an order has been printed or dispatched.
6.2. Delivery options in the cart will vary depending on delivery location. Customers are responsible for selecting the correct delivery location and method at the time of placing an order. Blue Sky Printing reserves the right to retain any shipment where inadequate postage has been paid.
7. Product specifications
7.1. Blue Sky Printing makes every effort to supply the goods as advertised but reserves the right to supply the goods subject to minor variations in actual dimensions and specifications stated. All orders will be produced using the information provided by the customer at the time of order and we will not be held responsible for any errors in order specifications submitted by the customer